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Owner: Alexis Ovitt. Status: concept prototype.
Relay is an AI on-call property-management concept. It coordinates after-hours incidents within company authority and gives managers context for human relationship follow-up.
Automate the operational work. Protect the human work.
The intended business goals are tenant retention, reputation and manager retention. Reducing manager burnout is central to the product. These are goals to validate; the prototype has not demonstrated production outcomes.
Maya Rodriguez is the operations-manager persona. Tenants report property issues. The owner/operator is the intended buyer and policy owner. Per-door pricing and recommendation-only onboarding remain business and adoption hypotheses.
The prototype uses illustrative data. Its screens demonstrate an experience and describe company policy; they do not establish real dispatch, phone/SMS delivery, persistent state or production enforcement.
The tenant portal offers Report Emergency, Requests and Activity; Home is disabled. Emergency Help directs fire, health and police emergencies to 911 and limits this service to maintenance/property issues.
Water / flooding is the available emergency intake path. Gas odor, Electrical, Heat / AC, Lockout / Security and Not Sure are visible but disabled.
The water flow collects severity, onset and one or more locations. Severity options are Active and spreading, Slow drip or wet area, Already stopped and Not sure. Onset options are Just now, Today and Unsure.
Bathroom selection adds a shutoff step with unit-specific valve guidance and Yes / No / Not sure responses. The Hallway / outside branch omits that step. The location-dependent flow has five or six steps.
The media step offers photo/video upload and optional additional details. It displays JPG, PNG and MOV with a 50 MB limit. A tenant can continue without an attachment. Upload processing and file-limit enforcement remain production requirements.
The final review presents the report, priority and contact on file, with an alternative-contact control. Submission leads to reassurance, a text-updates choice and a feelings check-in.
Declining text updates produces an opt-out confirmation. The feelings options are Worried, Frustrated and Calm; Worried receives a reassuring response.
A skipped check-in is represented as Unknown in seeded incident records. Analytics includes Unknown in the incident at-risk grouping. Unknown is missing feedback, not a direct statement of the tenant's mood.